Our Process: Simple, Clear and Hassle-Free
From your first enquiry to final installation and aftercare, our process is designed to make everything straightforward, transparent and stress-free.
Step 1: Initial Consultation and Assessment
Our process begins with understanding your specific air conditioning or ventilation needs. Whether you’re looking for domestic cooling solutions or commercial refrigeration systems, we start with a detailed discussion about your requirements. Our engineer-owned approach means you receive expert technical advice from the outset, not sales pressure.
For most air conditioning installations, we prefer virtual surveys which save time and improve project efficiency. Through our virtual assessment, we can accurately evaluate your property and provide precise recommendations for Toshiba, Mitsubishi Electric, or Daikin systems that best suit your needs.
Step 2: Detailed Quote and System Design
Following our assessment, we prepare a comprehensive fixed-price quote. Our years of experience enable us to provide accurate pricing – the price we quote is the price you pay. If we underestimate costs, we absorb the difference, giving you complete peace of mind.
Your quote includes detailed system specifications, installation timeline and all necessary components. We’ll explain our system calculations openly, ensuring you understand exactly what you’re receiving. Whether it’s a single room air conditioning unit or complex commercial ventilation system, every detail is clearly outlined.
Step 3: Pre-Installation Planning
Once you approve our quote, our team begins detailed installation planning. We coordinate delivery schedules for your chosen Toshiba, Mitsubishi Electric, or Daikin equipment and arrange convenient installation dates. Our flexibility includes Saturday installations to work around your schedule.
Our uniformed team will contact you to confirm all arrangements, ensuring minimal disruption to your daily routine. For commercial projects like cellar coolers or refrigeration systems, we coordinate with your business operations to ensure seamless installation.
Step 4: Professional Installation
Our employed engineers arrive punctually, fully uniformed and equipped with all necessary tools and materials. We operate under the principle of treating your property as if it were our own home. This attention to detail ensures excellent workmanship and complete respect for your space.
Throughout installation, our team maintains open communication, explaining the work being completed and addressing any questions. From air conditioning installation to MVHR ventilation systems, every project receives the same meticulous attention to detail.
Step 5: Testing and Commissioning
Before completing any installation, we thoroughly test all systems to ensure optimal performance. This includes checking cooling and heating functions, verifying proper airflow and confirming all controls operate correctly. Our engineers explain system operation, showing you how to maximise efficiency and comfort.
For commercial installations such as refrigeration or commercial air conditioning, we provide comprehensive system documentation and operational guidance to your team.
Step 6: Quality Assurance Review
Every project undergoes final review by our director, Stephen. This quality assurance step ensures all work meets our exacting standards and your specifications.
We address any concerns immediately, guaranteeing your complete satisfaction before project completion.
Step 7: Ongoing Aftercare and Support
Our commitment continues long after installation. Total Climate provides comprehensive aftercare services, including our Total Plan maintenance programme for up to 2-3 units. Regular servicing ensures your air conditioning system operates efficiently throughout its lifespan.
Our aftercare includes repair services, system optimisation and technical support whenever needed. Whether you’re in Newbury, Reading, Basingstoke, Camberley, or Farnborough, our team remains available for ongoing support.
Step 8: Customer Satisfaction and Follow-Up
We maintain contact with all customers to ensure continued satisfaction with their air conditioning or ventilation systems. Our honest, transparent approach builds long-term relationships and many customers return for additional services or refer us to others.
Get in touch with Total Climate today to begin your air conditioning installation or service journey with Berkshire and Surrey’s trusted climate control specialists.
